From its London base, Rila offers call centre services to private medical practitioners. The call centre:
- can respond to patient enquiries with detailed information about the services offered by specialists.
- improves the uptake of services and helps to convert patient enquiries into appointments, which can also be booked through the call centre.
- Rila also offers message taking and forwarding services for busy practitioners. This allows doctors to organise their time without interruptions, but also without missing important messages and patient enquiries.